Vocational Qualifications

Principles of Business Administration

Administrators play a crucial role in ensuring the productivity of their businesses; 97% of employers state that effective administration is vital to their organisation.

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Principles of Customer Service

In order to have a truly successful business, you need to provide good customer service – it is believed that 96% of unhappy customers don’t ever complain, however 91% of those simply leave and never come back.

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Retail Operations

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending.

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Principles of Team Leading

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.

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Business and Administration

Administrators play a crucial role in ensuring the productivity of their businesses; 97% of employers state that effective administration is vital to their organisation.

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Management

The success of any business relies heavily on effective management – overseeing key issues, supporting organisational change initiatives, setting objectives, appraising staff, handing out discipline etc.

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